1.1 Medical Requirements

• 1All participants must present a valid General Medical Fitness Certificate on the day of their jump. No participant will be permitted to jump without this document.
• 2Participants with a known or diagnosed major medical condition must additionally submit a Special Medical Fitness Certificate prior to booking. A sample medical certificate is available on our website.
• 3Any pre-existing medical condition or disability must be disclosed to Skyhigh India at the time of booking. This allows our team to make any necessary operational or safety preparations, if required.
• 4Skyhigh India reserves the right to refuse participation to any person whose fitness or health may pose a risk to themselves or others, as determined at the sole discretion of our trained instructors.

1.2 Age Requirements

• 5The minimum age to participate in any skydiving activity is 18 years, as mandated by USPA regulations. Participants must be 18 or older on the day of the jump.
• 6Participants aged 16 and 17 years may participate only with prior written parental or legal guardian consent. The parent or guardian must also co-sign the Medical Fitness Certificate as a witness and be physically present on the day of the activity to complete and sign additional required paperwork.

1.3 Weight Policy

• 7The standard weight limit for tandem skydiving is 90 kg. Participants exceeding this limit may be accepted solely at the discretion of the assigned USPA Tandem Instructor.
• 8Any participant who weighs above 90 kg must submit a full-length photograph prior to booking confirmation. A surcharge of ₹350 per kg above 90 kg will apply and must be paid before the jump.
• 9All participants will be weighed on the day of the jump. Skyhigh India reserves the right to decline participation if the participant’s weight or physical condition is deemed unsuitable by the instructor.

1.4 Conduct & Safety

• 10Participants must wear comfortable, well-fitting clothing (track pants or loose jeans) and closed-toe sports shoes on the day of the activity.
• 11All participants must arrive at the Skyhigh India drop zone at least 45 minutes before their allocated jump time to complete ground training and administrative formalities. Failure to arrive on time may result in cancellation of the jump without refund.
• 12No alcohol, recreational drugs, or intoxicating substances may be consumed before or during the activity. Participants who appear to be under the influence of any such substance will be refused participation without refund.
• 13Smoking is not permitted during the activity or within designated restricted areas of the drop zone.
• 14Littering is strictly prohibited at the drop zone and throughout the activity.
• 15Skyhigh India reserves the right to remove any participant or visitor from the premises who is found to be misbehaving, acting unsafely, or conducting themselves in a manner deemed unsuitable by staff.
• 16All participants must comply with the rules and regulations of the drop zone (DZ) and the relevant airfield at all times.

1.5 Administrative & Operational

• 17All administrative formalities, including the signing of the mandatory waiver and submission of medical certificates, must be completed prior to the jump.
• 18Skyhigh India reserves the right to change the order of tandem skydives on the day of the event without prior notice.
• 19Prices are subject to change without prior notice. The price confirmed at the time of booking will be honoured.
• 20No refund or repeat attempt will be issued if a participant refuses to jump after boarding the aircraft.

1.6 Weather & Force Majeure

• 21Skydiving is a weather-dependent activity. Skyhigh India reserves the right to postpone, reschedule, or cancel any jump due to adverse weather conditions, technical issues, regulatory requirements, or any other circumstance beyond our reasonable control.
• 22If your jump is affected by weather or any force majeure event, you will be offered a free reschedule to an alternative date. Refunds will not be issued on this basis.
• 23We recommend that participants keep the entire allocated day free, as jump times may shift due to operational or weather-related factors.
• 24Skyhigh India shall not be liable for any indirect, incidental, or consequential losses arising from cancellations or operational changes, including but not limited to travel, accommodation, or visa costs.

1.7 Media & Privacy

• 25Photos and videos captured during your skydiving experience may be used by Skyhigh India for marketing, promotional, and training purposes.
• 26If you do not wish your media to be used for promotional purposes, you must inform us in writing prior to your jump. Once this is confirmed, your media will be restricted to personal delivery and internal training use only.
• 27Participants are responsible for the safety and security of all personal belongings. Skyhigh India accepts no liability for any loss, theft, or damage to personal property.

1.8 Insurance

1.9 Liability & Indemnity

3.1 Tandem Jump

3.2 Group Bookings (Corporate Offsites & Team Packages)

• Group bookings are confirmed only upon receipt of the advance booking deposit.
• Final participant numbers must be communicated to Skyhigh India at least 7 days before the event date.
• Any custom or branded arrangements (including media production, catering, travel, or accommodation) that have been confirmed are non-refundable.
• Weather-related reschedules will be accommodated subject to operational slot availability.

3.3 Milestone & Private Event Bookings

• Gift vouchers are non-refundable but may be transferred to another individual within their validity period.
• Personalised video messages and all custom arrangements are non-refundable once confirmed.

3.4 Licensed Skydivers

• Jump tickets are valid for 12 months from the date of purchase.
• Jump tickets may be purchased at the Manifest Desk of the relevant drop zone.
• Packing services require a separate packing ticket, available at the Manifest Desk.
• Unused jump tickets are eligible for a full refund, processed through the original payment method at the office of original purchase.
• Jump ticket packages are non-transferable between individuals.

3.5 AFF (Accelerated Freefall) Students

• AFF course payments are valid for 12 months from the date of purchase.
• Where a student is unable to complete the full AFF course, charges will apply only for modules already commenced or completed.
• Outside Video Package charges are non-refundable once the Category A jump ticket has been used.
• Any eligible refund will be processed through the original payment method.

4.1 Information We Collect

• Full name, phone number, email address, and postal address
• Date of birth and emergency contact details
• Medical and fitness information required for participation
• Payment and booking transaction details
• Photos and videos captured during your skydiving experience
• Website usage data collected through cookies and analytics tools

4.2 How We Use Your Information

• Processing bookings, payments, and confirmations
• Meeting safety, operational, and aviation regulatory requirements
• Communicating booking updates, reminders, and support
• Sending promotional offers and activity updates (you may opt out at any time)
• Improving our services, website, and customer experience
• Compliance with applicable laws and aviation authority requirements

4.3 Booking & Payment Platform

Skyhigh India uses Burble Software as its booking management platform. All payments are processed securely through authorised payment gateways. Skyhigh India does not store card or banking details on its own systems.

4.4 Sharing of Information

We may share your information with the following parties, only to the extent necessary:

• Booking and payment service providers
• Government or aviation authorities where legally required
• Operational and technical partners supporting our services

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

4.5 Photos & Videos

Media captured during your skydive may be used for customer delivery, internal training, and marketing or promotional purposes. If you do not wish your image or video to be used for promotional purposes, please notify us in writing before your jump. This request will be noted and honoured.

4.6 Data Retention

Personal data, including medical information, is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Once no longer required, data will be securely deleted or anonymised.

4.7 Cookies

Our website may use cookies to enhance user experience and website performance. You may disable cookies through your browser settings at any time, though certain features of the website may be affected as a result.

4.8 Data Security

We apply reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure. However, no data transmission over the internet can be guaranteed to be completely secure.

4.9 Your Rights

You have the right to:

• Access and review the personal information we hold about you
• Request correction of any inaccurate or incomplete data
• Withdraw consent for marketing communications at any time
• Request deletion of your personal data, subject to any legal obligations that require us to retain it

To exercise any of the above rights, please contact us directly via our website or registered office.

4.10 Updates to This Policy

Skyhigh India may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on our website.